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It made something that is inherently difficult and emotional into something I look forward to doing. My payments have been affordable and have had nothing but positive experiences with their customer service when I've had to call and ask questions. I have read that the support staff is always available throughout the terms of the loan so let's hope Earnest continues to provide high customer service-one of the main reasons I chose Earnest!
I just re-financed with Earnest and they have been great so far!
I called Earnest support about 8 times when trying to decide on which lender to go with and 2 more times after I made my decision, with only one exception, my questions were answered to my satisfaction and when folks did not know the answer, I was contacted no later than the next day with a response! Thanks for saving me a bunch of interest on my loans!
I had an Earnest loan previously, loved the experience, and chose to refinance with them again at a better interest rate after a year. And Earnest was willing to change my loan accordingly. I was surprised at how simple and fast the process was.
I had a few questions that Earnest was able to answer through text or email, which is very convenient! I started my refinance project with a competing lender (rhymes with Lo Hi) and wish I would have skipped them altogether. Glad I came to Earnest, who recognized and rewarded my creditworthiness that I've worked hard to achieve.
First of all, customer service is top notch and very efficient. This ended up saving me an entire YEAR of additional payments. When I expressed my concerns, Jenny, from Earnest replied quickly to my e-mail with information regarding the policy at Earnest (same as Federal), and was very friendly, even through e-mail.
So in the long run, I saved more money with Earnest. I felt like any question or concern was valid, and would be answered promptly and thoroughly.
Our data-driven evaluation of your full financial profile gives us the ability to offer qualified borrowers lower, more personalized rates than traditional lenders can.
So whether you want to pay off your student faster or just reduce your student loan payments, we can help.